Legal

Terms of Service

Last updated: June 2026

These Terms of Service are provided as a general template for informational purposes and are not legal advice. We are not attorneys and recommend consulting qualified counsel for your specific situation.

1. Acceptance of Terms

By accessing our website or using any service provided by Vaia AI (“Vaia AI,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Description of Services

Vaia AI provides AI-powered services for local businesses, including Voice AI call answering, automation workflows, custom websites, AI SEO, AI marketing, and related solutions. Specific deliverables, scope, and timelines are defined in the proposal or agreement for each engagement.

3. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information needed to deliver the services.
  • Hold the necessary rights to any content, branding, or data you provide to us.
  • Comply with applicable laws, including those governing call recording, marketing, and consumer communications.
  • Use the services lawfully and not for any fraudulent, abusive, or prohibited purpose.

4. Payment & Billing

Fees, billing frequency, and payment terms are set out in your agreement. Unless otherwise stated, fees are billed in advance and are due upon receipt. Late or failed payments may result in suspension of services. Setup fees and third-party costs (such as telephony or hosting) may be non-refundable.

5. No Lock-In & Cancellation

We do not require long-term lock-in contracts. You may cancel recurring services at any time with reasonable notice as described in your agreement. Cancellation stops future billing; fees already incurred for services rendered remain payable.

6. Intellectual Property

Vaia AI retains ownership of its tools, frameworks, methodologies, and pre-existing intellectual property. Upon full payment, you receive the rights to the final custom deliverables as specified in your agreement. Content and materials you provide remain yours.

7. Disclaimers

Services are provided “as is” and “as available” without warranties of any kind, express or implied. AI systems may occasionally produce errors or inaccuracies. We do not guarantee specific business outcomes, rankings, lead volumes, or revenue.

8. Limitation of Liability

To the maximum extent permitted by law, Vaia AI shall not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or revenue. Our total liability for any claim shall not exceed the amount you paid us for the services in the three months preceding the claim.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Pennsylvania.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted, and the “Last updated” date will reflect the most recent revision. Your continued use of our services constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Reach Vaia AI at: